About us

Riverside Underwriting Limited is an award-winning insurance intermediary, delivering insurance solutions across the globe via a vast array of platforms and channels.

We currently offer the following principal products in three product class; Vehicle Hire Excess, Travel Insurance, and Excess Protection.

We pride ourselves on facilitating a ‘local and personal’ experience to all our customers, via our customer intrinsic approach to the business, designing and distributing insurance products in over 23 different countries through a variety of different technological solutions.

We are Lloyds cover holders, are privately owned and have the internal capabilities to not only deliver our existing multi-million-pound offerings but to also expand into new territories, industries and insurance markets. We are very entrepreneurial, very ambitious and are proud to be a market leader in our field across the world.

Our History & Business Facts:

  • Riverside Underwriting Limited was established by Andrew Lawrence, our Chief Executive Officer
  • Authorised by Financial Services Authority in July 2007
  • We started trading in August 2007
  • Travel Insurance was launched March 2009
  • Our call centre was bought in-house in 2013
  • We received recognition in November 2013, receiving a Business Award for Strategy and Vision
  • During March 2014 we expanded our office, doubling our square footage!
  • Our in-house Claims Team was established in July 2014
  • In January 2015 we sold our millionth car hire insurance policy
  • At the Keiba Awards in June 2016, we were a Finalist for the Award ‘Success in International Markets’
  • We were a finalist at the Kent Digital Awards in June 2016
  • During July 2016, our telephone system was upgraded to a Mitel System giving us a fully integrated communications solution.
  • We became a Cover holder at Lloyd’s of London in October 2016
  • In November 2016 we won ‘Best Employer’ at the UK Broker Awards
  • In August 2017 we celebrated our 10-year anniversary, and relocated to our new Offices in Maidstone, Kent
  • In December 2017, we were awarded the prestigious Insurance Times Award for Excellence in Technology
  • In 2019 we changed our legal name to Riverside Underwriting Limited and continue to see record growth!

Riverside’s primary trading brand is Questor Insurance a provider of car hire excess and other niche insurance products. Direct Car Excess Insurance by AIG, provides European Excess Insurance across the Europe, and is also managed by Riverside Underwriting Limited

Riverside Underwriting Limited is proudly part of the group owned by Riverside International Holdings.  Other companies’ part of said group include Riverside Malta Limited, Riverside Travel Limited and Orchard Administration Limited.
Riverside Malta Limited, serves as the European Head Office for our European operations, post Britain’s departure from the European Union.
Riverside Travel Limited is a member of the Global Travel Group and operates the Questor Travel brand, selling holidays across the Globe.